Adore Your Home, Adore Your Savings!

TERMS & CONDITIONS

General
This website is owned and operated by Adore Home Living (“Adore”, “we”, “us” or “our”). By entering, accessing, or using our website in any way, you agree to comply with the following Website Terms of Use, our Customer Terms and Conditions, and our Privacy Policy (collectively, our “Website Conditions”), as well as any other laws or regulations applicable to this website. Additionally, when you purchase any products or services through this website, you will do so subject to the terms and conditions outlined on this page, as well as those set out in our Online Customer Terms & Conditions, and subject to all other Website Conditions and any further terms and conditions that may be notified to you. By using this website, you acknowledge that you have read, understood, and agree to be bound by all of the Website Conditions. If you do not or cannot accept our Website Conditions in full and without modification, you must cease using our website immediately.

We reserve the right to update our Website Conditions at any time, and your continued use of this website signifies your acceptance of those changes. The information contained on this website is intended to apply only in Australia. While Adore strives to ensure that the information on this website is accurate, errors may occasionally occur, for which we apologise. Please refer back to these Website Terms of Use periodically to remain aware of the current terms and conditions. We do not commit to keeping this website updated.

Your Use
You may only use this website for lawful purposes. When using this website, you must not:

impersonate any person or entity;
make any fraudulent, speculative, or false enquiries or bookings;
post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory, or pornographic material, or any material that could give rise to civil or criminal proceedings;
knowingly transmit any virus or other disabling feature to the website;
interfere with, disrupt, or create an undue burden on the website or its associated systems;
frame or mirror any part of the website without our written approval; or
except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile, or otherwise disassemble any portion of the website, or cause any other person to do so.

Prices
All references to $ and dollars on this website refer to Australian currency. Prices are indicative of the current store price in the store closest to the postcode you have provided. Prices are available in Australia only. For in-store purchases, please check pricing with your nearest store prior to purchase.

Colours
Reproduction of colours is as accurate as possible, but please note that colours in-store may vary slightly from what is displayed on your monitor.

Products, availability & assembly
Due to popularity or supply interruptions, some items may be unavailable or out of stock. As our stores vary in size, not all items may be displayed in every store. Please call your local Adore Home Living store before visiting to enquire whether they have the items on display or available. Some items may require self-assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time without notice.

Advice and technical information
Any advice, recommendations, information, technical details, specifications, drawings, descriptions, illustrations, dimensions, assistance, or services provided by Adore in relation to any products are given in good faith and are believed by Adore to be appropriate and reliable. However, any such advice, recommendations, information, technical details, specifications, drawings, descriptions, illustrations, dimensions, assistance, or services provided by Adore in relation to any products supplied by Adore are approximate only.

Liability of Adore
Your use of this website or any information on this website is entirely at your own risk. Adore makes no representation or warranty regarding the accuracy, completeness, suitability, performance, or timeliness of the information provided on this website. Adore expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website may contain links to other internet sites provided by third parties. The provision of any of these links does not constitute an endorsement by Adore of those internet sites, nor does Adore make any representations or warranties as to the accuracy, completeness, performance, or timeliness of any information contained in those third-party internet sites. Adore expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

To the maximum extent permitted by law (including without limitation the Australian Consumer Law), Adore is not liable to you or anyone else for any:

decision, action, or inaction taken in reliance on the information in, or connected with, this site;
losses, costs, or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary, or consequential damages in connection with this website;
your use or misuse of this website or any information or material contained in this website;
the loss or modification of information or material transmitted from this website;
any defect, technical problem, or virus attached to or arising from this website or the server;
any injury or illness you or any other person sustains as a result of using this website;
the products displayed being unavailable at any time;
your inability to access or use the website or any material on the website;
the loss of confidentiality of any information or material transmitted to or from the website.

To the maximum extent permitted by law (including the Australian Consumer Law), Adore does not guarantee or warrant that this website will be available in any place, free of faults or errors, free from unauthorised interception or access, or free from blockages, delays, network failures, congestion, interferences, or faults of any kind.

Privacy
Adore is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. Adore's Privacy Policy outlines how and when personal information is collected, stored, and distributed by Adore. You can review our Privacy Policy by clicking on the privacy policy link on our website.

Copyright
This website and its contents are the property of Adore and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other purpose, including the modification, reproduction, distribution, transmission, republication, display, or performance of the content of this website, is prohibited without the prior written permission of Adore Home Living.

Intellectual property and trademarks
Adore is the owner or authorised user of all intellectual property, including but not limited to trademarks, logos, names, and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to Adore in connection with this website (collectively referred to as "intellectual property"), along with any improvements or modifications to such intellectual property. The use or misuse of any of Adore's intellectual property is prohibited without the prior written permission of Adore. Nothing contained in this website should be construed as granting you any rights in or licence to any of the intellectual property on or associated with this website.

Disclaimer
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. Adore makes no representations or warranties of any kind, express or implied, regarding the operation of this site or the information, content, materials, or products included on this site, except as cannot be excluded under applicable laws. To the fullest extent permitted by law (including the Australian Consumer Law), Adore, its directors, officers, employees, agents, contractors, franchisees, successors, or assigns will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this website and any other site linked to this website.

Payment of Goods

All furniture must be paid for in full 24 hours prior to delivery or pick-up. Accepted methods of payment include EFTPOS, cash, Visa, and MasterCard. Credit card surcharges may apply. Credit cards will not be accepted over the phone.
All cheques need to be cleared prior to the pick-up or delivery of furniture (2 working days for bank cheques and 3 working days for all other cheques).
Internet transfer: A minimum of 2 working days is required.

Payment Terms and Conditions

Full Payment Requirement: All furniture purchases must be paid in full at least 24 hours prior to delivery or pick-up.

Accepted Payment Methods:

EFTPOS, Cash, Visa, and MasterCard: Accepted for payment. Please note that credit card surcharges may apply.
Credit Card Policy: Credit cards are not accepted over the phone.
Cheques: All cheques must be cleared before delivery or pick-up. Bank cheques require a minimum of 2 working days to clear, while other cheques require 3 working days.

Internet Transfer: If paying via Internet transfer, please allow a minimum of 2 working days for the transfer to be processed before delivery or pick-up.

Finance and Buy Now, Pay Later Options:

Availability: These options are not available for sale, discounted, or member prices; they are only available for purchases at the Recommended Retail Price (RRP).
Invoice Requirement: Finance options are only valid if specified in writing on the invoice at the time of purchase. If finance is not documented on the invoice, it will not be available after the sale is completed.

Changes to Payment Method:

If a customer chooses to change their payment method after the sale is created, Adore reserves the right to adjust any discounts and revert the price to the full RRP if a buy now, pay later or finance option is selected.

Orders

Orders cannot be changed or cancelled once made.
Orders will normally take 10 to 16 weeks; however, we cannot guarantee this time frame due to shipping delays and customs inspections. Adore Home Living shall not be liable for any delays in delivery arising from any cause beyond our control. The customer shall not be relieved of any obligations to accept or pay for goods ordered by reason of any delay in delivery.

Damages
All online orders purchased with freight must advise store and send photos of damage within 3 days of receipt of products if any damages have occurred during freight process. Any issue advised after the 3day period will not be covered under warranty. Standard manufacturer warranty still applies.

Delivery of Goods
It is important that someone is home to receive the delivery of your purchase on the designated day. No specific time of delivery can be provided. A four-hour time frame will be advised but cannot be guaranteed.

Sufficient access must be available to deliver the furniture you have purchased. In cases where the furniture needs to be disassembled, additional charges will apply. Lounges that require disassembly and reassembly will incur a minimum cost of $250.00, plus any additional redelivery fees if the items need to be returned to the Adore Home Living Distribution Centre. To avoid redelivery fees, please inform our staff in advance of any access issues.
Delivery service is only available to ground level. Additional costs may apply in circumstances where normal site access is not available, such as deliveries involving stairs or other dwellings not on ground level.
If the delivery personnel determine that the goods cannot be safely delivered into the customer’s house, the goods will be left outside. It is the customer’s responsibility to ensure that the purchased goods can fit into their house.
There will be a minimum redelivery charge of $130 if no person is present at the delivery address on the day of delivery, or if the delivery is cancelled by the customer on the date of delivery.
Once the goods are available, the customer has 14 days to have the goods delivered. A storage fee of 5% per month of the invoice total value will be charged where goods are not picked up or delivered after 14 days.
When receiving goods, please inspect them thoroughly before signing "Received in good order," as any claims for scratches, marks, dents, or other damages will not be accepted once signed.
All original packing and wrapping will be left at the premises (delivery address) due to safety reasons.

Refund and cancellations
We will not provide a refund or replacement if you simply change your mind or make an incorrect selection. Cancellations of orders and lay-bys are not permitted under normal circumstances. However, at our discretion, a credit voucher may be issued equal to the deposit value (less any administration or delivery costs) and will be valid for six months from the date of issue. Refunds and exchanges can only be granted where goods are faulty, wrongly described, or do not perform as intended.

Warranty Assessment
Please visit Adore Home Living Warranty to fill in the necessary information. Our team will respond to you as soon as possible.

General Other Information

Avoid exposing all timber, leather, and fabric furniture to direct sunlight for extended periods, as this can cause unwarranted damage to the furniture.
Leather stretches with usage over time, and this stretching is a normal reaction to everyday use. It is also typical for sofa cushions to soften and the covers to crease with use; it is advisable to reverse and rotate cushions whenever possible and to vary your seating position to ensure uniform wear of the suite.
Leather Care & Maintenance: Dirt, dust, and human sweat can damage leather sofas. Regularly dust or vacuum your suite using a suitable attachment to avoid damage. Only use recommended leather care kits for cleaning, and do not use detergents or solvents.
Upholstery Fabric Care & Maintenance: Dirt, dust, and human sweat can lead to deterioration of the fabric and fading of colours. Cleaning is a normal part of maintaining a fabric suite; vacuum using a suitable attachment and avoid brushing. If the suite requires more detailed cleaning, seek specialist help. To ensure prolonged fabric life, have your suite's fabric protected, but first check with the salesperson to confirm that your fabric is suitable for protection.
Timber Furniture Care & Maintenance: Use a duster or non-abrasive cloth for cleaning. If alcohol is spilled, ensure it is cleaned up immediately to avoid damage to the surface polish. Only use recommended timber polishes and waxes. We recommend using heat-resistant placemats for hot cups and plates to prevent heat damage.

Review & Win Giveaway
Terms & Conditions of entry

Information on how to enter and prize details form part of these terms & conditions (Terms of entry).
-If you’ve shopped at Adore Home Living, leave us a review, and go in the draw to win a $200 gift voucher to spend in-store at Adore.
- Want an extra entry? Include a photo with your review: your new home space, including your Adore purchase.
Entry is open only to legal residents 18 years of age and they must live in Western Australia where our stores are.
The 'Review & Win' promotion is open from the 1st day of every month at 3:00 p.m. AWST until the last day of the month at 5:00 p.m. AWST.
The winner will be randomly selected on the 1st of the following month and contacted via email and phone call by Adore team members.
The prize is a $200 gift voucher valid for in-store purchases at Adore, valid for 6 months and not redeemable for cash. The prize draw will take place at 5:00 p.m. AWST on the 1st of every month at the Jandakot store, 19/87 Armadale Rd, Jandakot WA 6164.
The prize will be given to the winner as an Adore’s gift voucher to redeem in one of the six stores in WA.
The voucher is valid for 6 months and cannot be redeemed for cash.
Entrants agree to comply with any conditions which accompany the Voucher.
Neither the Promoter nor the voucher provider is liable for any voucher that has been stolen, forged, lost, damaged, or tampered with in any way.
The entrants must follow the Method of entry during the Promotion period to enter the Promotion. Failure to do so will result in an invalid entry. Adore home and living will not advise an Entrant if their entry is deemed invalid.
The time of entry will be deemed to be the time the entry is received by Adore.
The Promoter accepts no responsibility for any late, lost, delayed, incomplete, incorrectly submitted, corrupted, illegible, or misdirected entries, claims, or correspondence whether due to omission, error, alteration, tampering, deletion, theft, destruction, disruption to any communication network or medium, or otherwise including those entries not received by the Promoter for any reason. The Promoter is not liable for any consequences of user error including (without limitation) costs incurred. No correspondence will be entered into.
The prize will be awarded to the valid entrant(s) drawn randomly in accordance with the Prize draw details. Adore may draw additional reserve entries (and record them in order). In the event of an invalid entry or an ineligible entrant, or if the entrant is ineligible to accept the prize, the prize will be awarded to the first reserve entry drawn. If the prize can’t be awarded to the entrant drawn, Adore will then continue this process until the prize is awarded.
The winner does not need to be present at the draw unless expressly stated to the contrary.
The winner will be notified in accordance with the Notification of winners and Notification of unclaimed prize winners (if applicable) sections of the Schedule. Notification to winners will be deemed to have occurred the later of the time the winner receives actual notification from the Promoter or two business days thereafter. The notification will include details about how the prize(s) can be claimed.
Adore takes no responsibility when it is unable to contact prize winners who have not provided correct or complete contact details. If an entrant’s contact details change during the promotional period, it is the entrant’s responsibility to notify Adore. A request to modify any entry information should be directed to Adore.
It is a condition of accepting any prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.
The winner’s name and state/territory of residence will be published in accordance with the public announcement of the winner’s section of the Schedule.
If the prize has not been claimed by the Unclaimed prize draw at 9:30 a.m. AWST three months post-initial prize draw, Adore may conduct an Unclaimed prize draw in accordance with the Unclaimed prize draw section of the Schedule at Adore Home living stores. In the event the Unclaimed prize draw takes place, Adore will attempt to contact the winner of the Unclaimed prize draw via email and phone call in accordance with the Notification of unclaimed prize draw section of the Schedule.
Facebook or Instagram may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed, administered by, or associated with Facebook, or Instagram; and to release Facebook, or Instagram, from all liability in relation to this Promotion. Any questions, comments, or complaints regarding the Promotion should be directed to Adore and not Facebook, or Instagram.

Massive Flash Sale T&Cs

Eligibility: This Flash Sale is only valid for customers in Western Australia (WA).
Pick-Up Requirement: All items purchased during the Flash Sale must be picked up from our Malaga warehouse within 7 days of purchase. Failure to do so will incur a storage fee of $50 per day until the item is collected. Delivery is not available during this promotion.
Full Payment: All items must be paid in full at the time of purchase. No partial payments or deposits are accepted.
No Refunds or Change of Mind: All sales are final. No refunds, exchanges, or change-of-mind returns are permitted. Per consumer law, defective or faulty items will be assessed for repair or replacement at our discretion.
Limited Time Offer: The Flash Sale is valid from 10:00 AM on Thursday, 31st October 2024, and ends at 9:59 AM on Friday, 1st November 2024, or whilst stock lasts, whichever comes first.
Not Valid with Other Offers: The Flash Sale cannot be combined with other discounts, promotions, or offers.
Cash Price Only: Prices during the Flash Sale are cash prices only. No financing, layby, or payment plans are available.
Purchase Options: Products can be purchased either in-store or online. Online orders must be completed during the sale window to qualify.
For New Purchases Only: The Flash Sale applies only to purchases made during the same period. It does not apply to previous purchases, returns, or exchanges.
Limited Stock: All items are subject to availability. Once the stock is sold out, no rain checks or substitutions will be offered.
Right to Amend: Adore Home Living reserves the right to change or amend these terms and conditions without prior notice.
Product Inspection: Customers are encouraged to inspect all items upon collection. By accepting the items, customers agree that the products are received in good condition.