Adore Home Living Returns Policy: Perth & WA furniture returns and exchanges explained. Know your rights under Australian Consumer Law.

At Adore Home Living, we want you to love your new furniture. Our Returns Policy is designed to give Perth and WA customers clear, fair options in line with Australian Consumer Law (ACL). 

⚠️ Please note: Returns and cancellations are different from Layby. If you are looking for information on payment plans, deposits, or layby cancellations, please see our Layby Policy. 

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a refund, replacement, or repair if your product fails to meet consumer guarantees.

These conditions apply to change-of-mind cancellations only. If your furniture has a manufacturing fault or fails to meet consumer guarantees, you may be entitled to a repair, replacement, or refund under the ACL.

Change of Mind: Returns or exchanges are not available on furniture if you simply change your mind, choose the wrong item, or purchase an unsuitable gift. Please choose carefully. 

Before Collection or Delivery: Cancellations may be considered at our discretion. If approved, a store credit or refund may be issued, less fees: 

• Administration fee: minimum 20% of order total. 
• Storage fee: 5% of order value per month. 
• Markdown costs if resale requires discounting. 

After Collection or Delivery (Exceptional Circumstances): In rare and exceptional cases, approved by Adore Home Living Head Office, furniture may be returned after delivery or collection. In these cases, the following costs will apply: 

• Administration fee (minimum 20%) 
• Storage fee (5% per month, where applicable) 
• Markdown costs if resale requires discounting 
• Packaging costs 
• Delivery and pick-up charges 

Refunds or exchanges after delivery will only be processed once these costs are deducted and are strictly at Head Office discretion. 

These items are final sale and cannot be returned for change of mind. Faulty goods are still covered under the Australian Consumer Law.

• Custom orders (made-to-order items) 
• Special orders placed specifically for you 
• Floor stock and ex-display items 
• Clearance and end-of-line products 
• These items are final sale and cannot be refunded or exchanged unless faulty under Australian Consumer Law. 

Décor and accessories can be exchanged or returned for a credit note if: 

• Returned within 7 days of purchase. 
• In unused, original condition with all packaging. 
• Original receipt is provided. 
• The customer is responsible for any return costs, including fees associated with the return. 

Sale, clearance and ex-display homewares cannot be returned unless faulty. 

Online orders delivered to Perth Metro, regional WA, or interstate follow the same policy as in-store purchases. 

Change of Mind: Returns are not accepted on furniture purchased online. 

Faulty or Damaged Goods: You must notify us within 24 hours of delivery (Perth Metro, regional WA and interstate). Clear photos or video of the issue must be provided. 

Shipping Costs: 

• Customers are responsible for freight/shipping costs if items need to be returned for reasons other than a major fault. 
• For warranty claims, Adore covers the repair itself, but additional freight, travel, or call-out costs outside Perth Metro may be the customer’s responsibility. 

Inspection at Delivery: Please check all goods carefully on delivery. Signing “Received in good order” confirms acceptance. 

Reporting Issues: 

• In-store and online purchases: report within 24 hours with photos/video. 

Our Perth-based Customer Care team is here to assist with warranty claims or answer any questions you may have. 

📧 Email: service@adorehomeliving.com.au
📞 Phone: 1300 000 887 
📍 For returns assistance, visit your nearest Adore Home Living Perth showroom