At Adore Home Living, we believe furniture should be built to last. Every product is carefully selected and quality checked so you can enjoy it for years to come. To give you peace of mind, all our products are backed by a structured warranty — in addition to the protections you already have under Australian Consumer Law (ACL).

*Structural = major load-bearing parts such as frames, supports and legs.

• Manufacturing defects in materials or workmanship that occur under normal residential use. Natural characteristics of leather, such as variations in grain, colour, or texture, are not considered defects.
• Repair or replacement (at Adore’s discretion) of failed components. 
• Warranty applies to the original purchaser only, within Australia. 

Our warranty covers manufacturing faults under normal residential use. It does not cover issues caused by misuse, neglect, or circumstances outside the manufacturer’s control. Exclusions include (but are not limited to):

1. Normal Wear & Tear 

• Fabric fading, pilling, or deterioration. 
• Leather creasing, colour changes, or stretching. 
• Foam softening, cushion settlement, or loss of shape. 
• Minor variations in colour, grain, or texture of natural materials (timber, marble, leather, fabric). 

2. Misuse, Neglect & Improper Care 

• Accidental damage, abuse, or abnormal use (e.g., dropping, crushing, standing on arms/backs). 
• Failure to use or maintain the product as per care instructions. 
• Use of harsh cleaning products, chemicals, or inappropriate cleaning methods. 
• Exposure to extreme heat, fire, direct sunlight, or moisture. 

3. Unauthorised Repairs & Modifications 

• Repairs, alterations, or adjustments made by anyone not approved by Adore Home Living. 
• Tampering with or removal of manufacturer labels, tags, or serial numbers. 
• Incorrect assembly, disassembly, or installation. 

4. Storage, Transport & Handling 

• Damage caused during storage, handling, or transportation after delivery. 
• Improper access preparation (e.g., forcing furniture into unsuitable spaces). 

5. Commercial & Non-Residential Use 

• Products used for business, rental, display homes, Airbnb, or other commercial settings. 
• Warranty applies to domestic residential use only. 

6. Clearance, Floor Stock & “As-Is” Items 

• Sales, clearance and ex-display floor stock purchased on an “as-is” basis are excluded from warranty, unless required under the Australian Consumer Law. 

Contact us within 48 days of discovering the fault. Failure to report issues on time may void your warranty.

Provide: 

• Your full name and invoice/order number 
• Delivery address 
• Clear photos/video of the fault 
• A short description of the issue

Our Customer Care team will assess your claim and respond within 3-5 business days. 

If approved, we’ll arrange a repair, replacement, or remedy. Freight or service costs outside Perth may apply (see below).  

Your warranty is valid anywhere in Australia. However: 

• If you relocate outside Perth Metro after purchase, you may need to cover additional freight, travel, or service costs for warranty repairs. 
• Adore will still cover the repair or replacement itself if the item is under warranty. 
• Where possible, we’ll arrange a local repairer or trusted transport partner in your new area to minimise disruption. 
• For major faults at delivery, Adore will work with you to provide a remedy without additional freight cost. 

If you purchased online and paid for delivery to regional WA or interstate: 

• Your Adore warranty applies the same. 
• If a fault is reported on delivery, we’ll work with you to provide a remedy at no extra freight cost. 
• For warranty claims after use, Adore will cover the repair itself, but freight or call-out fees outside Perth Metro may be the customer’s responsibility. 
• We will assist wherever possible by using trusted local repairers or carriers to reduce costs. 

To keep your furniture looking its best and to protect your warranty: 

• Avoid direct sunlight — it can cause fading, drying, or warping. 
• Clean gently with appropriate products; never use harsh chemicals. 
• Use coasters for hot, cold, or wet items. 
• Don’t sit or stand on arms, backs, or non-seating areas. 
• Operate moving parts (drawers, recliners, doors) gently and as intended.

• Dust, dirt and perspiration are the leading causes of leather damage. Every leather lounge has a protective “Tanner’s coat”. Once this breaks down, leather can discolour and peel. 
• To protect your lounge, follow these care steps: 

1. Wipe down weekly with a damp cloth. 
2. Clean and condition with an approved product every 3–6 months (more often if heavily used). 
3. Avoid wearing dark denim on white leather due to dye transfer risk. 

• A 24-month Leather Warranty covers leather furniture. This warranty does not apply to leather homewares (e.g., cushions) and will be void if care instructions are not followed. 

Nothing in our warranty limits your rights under the ACL. 

• If your product has a major failure, you can choose a refund, replacement, or compensation. 
• For minor faults, we will repair, replace, or refund if it cannot be fixed within a reasonable time. 

Our Perth-based Customer Care team is here to assist with warranty claims or answer any questions you may have. 

Email: service@adorehomeliving.com.au
Phone: 1300 000 887 
For returns assistance, visit your nearest Adore Home Living Perth showroom