Personal information refers to any data that can be used to identify an individual, either directly or indirectly. This includes, but is not limited to, your name, contact details (such as email address and phone number), address, date of birth, payment details, and any other information you may provide when engaging with our services. At Adore Home Living, we are committed to collecting and managing your personal information responsibly and in compliance with applicable privacy laws.

We may collect the following types of personal information:

1. Name, residential, postal, and email addresses;
2. Date of birth, gender, age, purchase history, income, occupation, hobbies, and interests;
3. Details of the products and services you have purchased from us or enquired about, along with any additional information necessary to deliver those products and services and to respond to your enquiries;
4. Any additional information relating to you that you provide directly through our website, or indirectly through your use of our websites or online presence, through our representatives, or otherwise; and
5. Information you provide to us through our service centre, customer surveys, or during visits by our representatives from time to time.

We collect anonymous information on website activity, which we use to evaluate our website’s performance and improve the content displayed to you. To assess the effectiveness of our online advertising, we may engage third parties to collect statistical data. No personal information is collected in these instances. We may log IP addresses (the electronic address of a computer connected to the internet) to analyse trends, administer our website, track users’ movements, and gather broad demographic information.

Our website utilises Google AdWords, Google Analytics, and the Google Display Network to serve ads to you on other websites after you have visited our website. This practice, known as re-marketing, is a tool provided by Google to businesses. For more information about the programme, you can visit Google. If you would prefer to opt out of receiving this type of advertising from Google, you can manage these settings by visiting the Google Ads Preferences Manager.

Adore uses tracking technologies, such as cookies, to recognise your browser each time it visits our site and to track which pages you visit while on our site. We use this information to optimise our site and enhance your online experience. Cookies are pieces of information that a website transfers to a computer’s hard drive for record-keeping purposes. Most web browsers are set to accept tracking technologies, such as cookies. These tracking technologies do not personally identify users but do identify a user's browser. However, if you prefer not to receive cookies, you can adjust your browser settings to refuse them.

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information, we may do so in the following ways:

1. Through your access to and use of our website;
2. During conversations between you and our representatives;
3. When you complete an application, purchase order, or request a quote;
4. When you apply for finance;
5. When you contact us for further information or register your details on our website;
6. Through your participation in surveys and other research activities;
7. When you enter a promotion, sweepstake, or contest hosted by Adore;
8. When you subscribe to our mailing list;
9. When you apply for a franchise;
10. When you express interest in a specific Adore service; or
11. When you submit a job application or resume.

We may also collect information from third parties such as credit reporting agencies, law enforcement authorities, and other government bodies.

If you do not provide us with the personal information described above, some or all of the following may occur:

1. We may not be able to provide the requested products or services to you, either to the same standard or at all;
2. We may not be able to supply you with information about our products and services, including details of discounts, sales, or special promotions; or
3. We may be unable to personalise the content of our website to suit your preferences, resulting in a less enjoyable or useful experience when using our website.

We collect, hold, use, and disclose your personal information for various purposes, including:

1. Providing Products and Services: To deliver the products and services you request, ensuring they meet your expectations and standards.
2. Communication: To communicate with you regarding your orders, enquiries, or any issues related to our products and services.
3. Marketing and Promotions: To inform you about our products, services, discounts, sales, or special promotions that may interest you, provided you have opted to receive such communications.
4. Website Improvement: To enhance and optimise our website, ensuring a better user experience tailored to your preferences.
5. Research and Analysis: To conduct research and analysis to understand user behaviour and improve our offerings.
6. Compliance and Legal Obligations: To comply with legal obligations and regulations, including reporting requirements and enquiries from law enforcement or government bodies.
7. Fraud Prevention: To protect against fraudulent activities and ensure the security of our systems and your information.

We are committed to handling your personal information responsibly and in compliance with applicable privacy laws.

We may disclose your personal information to:

1. Our employees, related bodies corporate, contractors, or service providers for the operation of our website or business, fulfilling your requests, and otherwise providing products and services to you. This includes, but is not limited to, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisers, and consultants.
2. Suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes.
3. Any organisation for any authorised purpose with your express consent.
4. To comply with any relevant laws.

We may also disclose personal information to our related bodies corporate and third-party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that overseas recipients of your personal information do not breach the privacy obligations related to your information. We may disclose your personal information to entities located outside of Australia, including our related bodies corporate in Europe, Asia, and South Africa, as well as our data hosting and other IT service providers located in the United States and Asia.

We may use your personal information to provide you with direct marketing materials related to our products, services, promotions, and events that we believe may be of interest to you. This can include newsletters, special offers, and information about upcoming sales or new product launches.

You have the right to opt out of receiving direct marketing communications from us at any time. If you no longer wish to receive these materials, you can do so by:

1. Following the unsubscribe instructions included in each communication;
2. Contacting us directly at info@adorehomeliving.com.au; or
3. Updating your preferences on our website.

We are committed to respecting your privacy and ensuring that you have control over how we use your personal information for marketing purposes.

At Adore Home Living, we take the privacy and security of your personal information seriously. In the event of a breach of privacy, we will take immediate action to investigate the incident and mitigate any potential harm. This includes:

1. Assessment: We will assess the nature and scope of the breach to understand its impact on your personal information.
2. Notification: If the breach is likely to result in serious harm, we will notify you as soon as possible, providing details of the breach and any recommendations for protecting yourself.
3. Reporting: We may also be required to report the breach to relevant authorities in accordance with applicable laws and regulations.
4. Prevention: Following a breach, we will implement measures to prevent a recurrence, which may include reviewing and enhancing our security protocols, staff training, and improving our data handling practices.

If you believe that your privacy has been compromised or if you have any concerns regarding a potential breach, please contact us immediately at [insert contact details]. We are committed to addressing your concerns promptly and effectively.

Links to third-party websites on www.adorehomeliving.com.au are provided solely for your convenience. By using these links, you will leave Adore's site. Adore is not responsible for any of these sites, their content, or their handling of your personal information.

Adore is committed to ensuring the security of your personal information, and we will take all reasonable precautions to protect it from loss, misuse, or alteration.

Adore may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website on this page. This policy was last updated on 15 October 2024.

If you have any questions about this policy, concerns, or a complaint regarding the treatment of your privacy or a possible breach, please use the contact link on our website or reach out to our Privacy Officer using the details provided below. We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receiving your complaint to discuss your concerns and outline options for resolution. We aim to ensure that your complaint is resolved in a timely and appropriate manner.

Adore Home Living Service Team:
info@adorehomeliving.com.au